UPDATE 4/25Happy to share I had a lovely chat with Clarissa the head of operations at Harlow. She invited me back to get a special conditioning treatment with a new stylist, plus she had a very generous gift bag of products for me. Feeling the love. 💕I had such a lovely experience and learned more about my hair than I knew before. Also, feeling great about the new stylist so we booked a color correction after my hair has some R&R.I can’t express how grateful I am to Harlow, Misty, and Clarissa for making me feel okay about sharing my experience and grace with which they have handled this.Much appreciation!! 🤩🎉UPDATE 4/21:Very compassionate and kind response from Harlow owner. Much appreciated. It makes me feel better knowing a kind and empathic business owner is listening and wants to make things better.Thank you for not reacting defensively. It is so nice to be heard and responded to with kindness.Original Review 4/19I’m sorry to report that I will no longer be getting hair services at Harlow.I had been a few times for root touch ups and minor hair trims but this last visit has caused trauma and damage.I booked highlights with root touch ups and a trim.I got an estimate for around $445. I left spending well over $630. I inquired why it went over estimate and was told more bleach /product was used.I would have appreciated being given a heads up before leaving the chair or going further with the appointment. Like, seriously. I would have passed on the cut to save money but the stylist didn’t even tell me about the extra charges. I asked when the total showed up at check out. And I tipped even though I’ve never been more disappointed in hair services (color, cut, and communication were all lacking). The highlighted portion of my hair is three different colors: orange roots, yellow middle, and silver ends.I got a consultation today at another salon and not only did they point out the three color bleach job but they also took a picture of the brown portion of my hair to show me where some bleach had gotten on and turned it orange. They also asked about the cut because it’s so bad.I’ve never been so embarrassed to leave the house. The orange hair is above my forehead so I can’t hide it.The color correction will cost $300. I’ll have to fix the cut later after it grows out. I will have spent close to $1,000 on my hair due to the LACK of attention, communication, and care done by Harlow.UNACCEPTABLE.EMBARRASSING.UNPROFESSIONAL.Not to mention the cost in an economy like ours. I’m so mad at myself for not speaking up.But at least now you know better. Less

Sydney was amazing!!! She’s your GIRL!!! I’m very picky on my hair, last time I got a haircut was 1 1/2 yrs ago but she listened to what I had to say and my worries and gave me the haircut I wanted. I will differently be going back to Harlow with Sydney. Less

could not say more good things! I loved the vibes and the clear knowledge my stylist (Olivia) brought to the table. I told her what I was thinking and she gave feedback on a great collaborative approach to my cut. I loved the cut and can't wait to go back! Less

Cici was welcoming, asked plenty of questions about my hair, my usual routine, and what I was hoping for, and delivered a haircut and blowout that I love! Less

I had a fantastic experience with Chelsea at Harlow! I came in for a haircut and root touch-up, and from the moment I arrived, I felt completely at ease. Chelsea is super friendly, really listens to what you want, and asks all the right questions to make sure you're on the same page.She’s also great at communicating throughout the process—letting me know what she was doing, what the next step was, and even why she was stepping away (whether to mix dye or grab a towel). It made the whole experience feel really professional and thoughtful.The hair wash was absolutely delightful, and the head massage? So relaxing—I could’ve stayed in that chair all day. I was also offered a drink when I arrived, which was such a nice touch.I’ve already booked my next touch-up with Chelsea, and I wouldn’t hesitate to recommend her to anyone. She’s amazing at what she does and makes you feel completely taken care of. Less

Cici did a great job on my first color visit to Harlow's. She took time for consultation, and love how shiny my hair looks after color, toning & moisturizing treatment. Happy customer! Less